How do I reset my password?

Assuming that you haven’t skipped the backup step during registration, you were given 12 secret words. You need these words to reset your password. Here is the procedure:

  1. Launch the application.
  2. Enter your email ID.
  3. On the password screen, enter the incorrect password. (This forces the app to reject the password.)

NOTE: The option to email the hint will be on the screen as well. Use it to remind you the password if applicable.

  1. Tap the password recovery button.
  2. Enter all 12 secret words, and tap the Submit button.
  3. Enter a new password, and enter a hint to help you remember it.
  4. Enter and verify your new PIN.
  5. We send a code to the phone number linked to your account. Confirm that this is your phone number by retrieving and entering this code.
  6. Review the confirmation screen that appears. The system has accepted your new password and PIN.

You must enter the secret words as follows:

  • The words are case-sensitive. Please use lowercase only.
  • Separate words with a single space.
  • Be careful about typos and spelling mistakes.
  • Type the words in the correct order.
  • Don’t add extra spaces before the first word or after the last word.

If after following all these guidelines precisely you still have problems, please contact support for further investigation.

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