What is KYC (Know Your Customer)?

KYC stands for Know Your Customer that is required for our Customers to trade and deposit all assets. This is the standard verification process enforced to comply with anti-money laundering regulations. The submission includes:

  • A selfie
  • ID verification
  • Proof of Address

To initiate KYC follow these steps:

Android

1. Tap (+) for Trading Wallet to open popup menu. 

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2. On popup menu select the asset you want to deposit. For example, you select USD and choose either SWIFT, Credit Card or More Payment Methods. Tap on the currency you would like to deposit. 

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3. Select the document for ID. For example, passport

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4. Take a selfie and swipe left to proceed.

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5. Make a photo of your ID or upload it from your photo library. Note that for some IDs both sides should be provided.

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6. Make a photo of Proof of Address or upload it from your photo library. Please check the article What are requirements for KYC? to make sure it matches the requirements. Tap Done to complete the procedure.

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You may follow the same procedure from your Trading Wallet if you tap on (+) for any asset and select one of the methods to deposit on the popup menu.

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iOS

1. Tap (+) for Trading Wallet to open popup menu. 

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2. On popup menu select the asset you want to deposit. For example, you select USD and choose either SWIFT, Credit Card or More Payment Methods. Tap on the currency you would like to deposit. 

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3. Select the document for ID. For example, passport

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4. Make a photo of your ID and swipe left to proceed. Note that for some IDs both sides should be provided.

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5. Make a photo of Proof of Address. Please check the article What are requirements for KYC? to make sure it matches the requirements.

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6. Take a selfie and tap Done to complete the procedure.

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After you submit the photos of necessary documents, our KYC team verifies them and provides you the status of your submission. Once your account is approved, you are able to deposit fiat and cryptocurrencies as well as proceed with trading operations.

 

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